Privacy Policy
We prioritize your privacy and are committed to protecting your personal information.
Last updated: July 15, 2023
1. Introduction
At Nurul, privacy is not just a policy—it's a core value. We've designed our platform with privacy-by-design principles to ensure your personal information and therapeutic conversations remain protected. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
2.1 Information You Provide Voluntarily
We may collect personal information that you voluntarily provide when using our services, including:
- Account information (email, name) if you choose to create an account
- Questionnaire responses used to generate prompts
- Feedback and communications with our team
Importantly, we DO NOT store or retain the content of your conversations with AI platforms. Your prompt responses and conversations remain on your device only.
2.2 Information Collected Automatically
When you use our website, we may collect certain information automatically, including:
- IP address (anonymized and purged after 7 days)
- Device type and browser information
- Usage patterns and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our services
- To improve and optimize our prompt generation technology
- To respond to your inquiries and provide customer support
- To analyze usage patterns and improve user experience
- To protect against unauthorized access and security threats
- To comply with legal obligations
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. We may share information in the following circumstances:
- With service providers who help us operate our business (under strict confidentiality agreements)
- To comply with legal requirements, court orders, or to protect our rights
- With your consent or at your direction
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction or objection to processing
- Data portability
To exercise these rights, please contact us at privacy@nurul.app.
7. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Have More Questions?
See our FAQ or contact our support team for additional information.